Return and Exchange Policy

At Fingerprint Productions we unreservedly guarantee the quality of everything we sell and will meet our obligations under the Consumer Guarantees Act. If you are dissatisfied with your purchase due to size, damage in transit, or the item has a manufacturing fault, we will exchange or refund you to the full cost of your purchase.

The goods must be returned in their original condition within 30 days of purchase.

Procedure for Return and Exchange of goods

Note: Refunds for purchases made by credit cards will have their Visa/Mastercard accounts credited.


I wish to cancel my order and payment!!!

You can cancel your electronic commerce transaction by contacting richard@fms.co.nz before your order has been confirmed shipped.

Note: If your order has been shipped follow procedure for return and exchange of goods.